The Australian Phenomics Facility (APF) recognises that the standard of our services impacts significantly on research project outcomes, timeframes to completion, and the overall cost of undertaking the research.

We are committed to providing services of the highest quality across all capabilities. This includes research and development (R&D) programs and the Australian Phenome Bank service.

The facility is equipped with up-to-date technology to deliver the highest quality research data and we monitor and improve our quality through a continuous improvement programme. All services are compliant with relevant legislation including those governed by the Office of the Gene Technology Registrar (OGTR), ANU Animal Ethics Committee (AEC), Department of Agriculture, Water and Resources (DAWR), and other relevant legislative authorities.

Our Client Service Charter describes the high level of services our clients can expect from our facility and staff through:

• Timed services
• Highly skilled technical staff
• Training and Development of internal staff and external clients
• Regular audits of internal processes
• Health Monitoring Reports
• Consultation and planning
• Efficient and courteous service

Privacy

At the APF we are also dedicated to protecting your privacy. We have in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and ensure the correct use of service information.